CardioNationUSA.com is committed to providing the best customer service in the industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
CardioNationUSA.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- A 0-25% restocking fee may apply.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@cardionationUSA.com
CardioNationUSA.com works in collaboration with multiple manufacturers. Each manufacturer has there own policy and set there own rules. Please email email@example.com or call us at 1-888-329-9123 with any questions pertaining to returns.
- All return request must be submitted in writing and sent to returns@CardioNationUSA.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@CardioNationUSA.com
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped or put into production in the case of custom orders.
All unshipped orders canceled after 48 hours are subject to a 4% administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
It is necessary that someone is present at your address to inspect your order for damage or missing parts BEFORE CONFIRMING DELIVERY WITH THE DRIVER.
Please confirm your package is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received.
If you notice any damages or suspect your items may be damaged, you must note this on the delivery receipt. Otherwise, insurance cannot be filed and refunds/replacements cannot be made.
If you sign the delivery receipt and later notice damage to the package or item itself, you will no longer have any recourse for replacement / refunds. In the unlikely event for damage during delivery, please follow the following steps to to protect yourself:
If your order arrives damaged or incomplete, follow these exact instructions:
1) REFUSE DELIVERY.
2) Note any and all damage (rips, holes, crushed cardboard) to your package on the delivery bill.
3) Note any missing items or packages.
4) Take photographs of all sides of the box as proof of damage.
5) Send the photos to Support@cardionationusa.com so we can process an insurance claim/replacement on your behalf.
If delivery is refused for any reason other than damage, you will be liable for all true freight costs (to and from the delivery address) and a 25% restocking fee.
If the box/package looks OK but you feel the item within may be damaged, follow these exact instructions:
1) Note "possible concealed damage" on the delivery bill.
2) ACCEPT DELIVERY.
3) Inspect your item upon unpackaging.
4) If it is indeed damaged, take pictures of the box (all sides) and the item itself. (Insurance/manufacturers require photographs of both the box and the product.)
Do not dispose of the damaged item until the manufacturer or Cardio Nation USA provides further instructions.
5) DO NOT THROW THE BOX AWAY. (The original box and packaging must be returned in order to process a refund or a replacement order. No exceptions will be made.)
6) Report damage to Support@cardionationusa.com within three calendar days of delivery.
In the event of damage to your product in shipping, please contact support@CardioNationUSA.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.