4% Cancellation Fee after 48 hrs of order being placed if you cancel your order.
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped or put into production in the case of custom orders.
All unshipped orders canceled after 48 hours are subject to an administration fee equal to 4% of the entire order. This is due to the fact that Shopify no longer refunds the processing fee when an order gets cancelled.
If your order has been shipped, a standard return procedure applies. You will be responsible for any return costs and/or fees incurred as a result of cancelling your order or refusing shipment. Additionally, a restocking fee of 15% will be charged if the item has already been shipped from the warehouse. This applies whether or not the shipment has been delivered to you the buyer. Exception is if you refuse shipment due to product damage, you will not be responsible for the related costs.
Refunds will only be issued to the original credit card or payment method that you use when placing your order.