Kyota Kansha M878 Zero Gravity 4D Technology L-Track Reclining Massage Chair

 The Kyota Promise: 4 Year Residential Limited Warranty

• Unlimited USA-based customer & technical support
• 4 Year structural framework warranty
• No-cost replacement on covered parts for 2 years
• Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.

For any repairs needed during the 3-year parts warranty coverage, Kyota will provide covered parts at no cost; however, the consumer is responsible for any and all shipping, duties, and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.

To initiate a Kyota Warranty claim, simply call 603-910-5333.